Microsoft Exchange Server Hosting Support & Tutorials

New to our service? Check out our Getting Started Guide. Still have a problem after going through the Articles below? Fill out our Support request form here.

A. Setup & using your Microsoft Outlook in Exchange Server mode:

1. Getting Started Guide for new customers
2. Change Mail (MX DNS) Record for Your Domain
3. Setup Microsoft Outlook for Exchange:
   Outlook 2000
   Outlook 2002 (XP)
   Outlook 2003: Windows 2000, Windows XP, or Windows 2003 Server
4. Upgrade to Outlook 2003 from previous version of Outlook
5. Setup Outlook 2003 in Cached mode
6. Create new profile in Outlook 2002 (XP) or 2003
7. Speed up Microsoft Outlook access: Outlook 2000, 2002 (XP), or 2003
8. Setup VPN Access
9. Offline mode in Outlook 2003 - enable cached mode
10. How to use Microsoft Outlook 2000 in online and offline modes
11. How to use Microsoft Outlook 2002 (XP) in online and offline modes
12. Import previous Contacts, Calendar and Mail folders into your new Exchange Mailbox

B. Other ways of accessing your Exchange Hosting mailbox:

1. PC: any web browser via WebMail (Outlook Web Access)
2. BlackBerry: wirelessly sync via BlackBerry Enterprise Server
3. Cell phone or PDA: any mini-browser
4. Windows SmartPhone & PocketPC devices: wireless ActiveSync
5. Treo 650: wireless ActiveSync
6. Macintosh computer: access your Exchange mailbox from Entourage
7. POP3 access from any e-mail client
8. IMAP4 access from any e-mail client

C. Troubleshooting Guides:

Outlook Setup Problem

1. How to recover "disappearing" Emails from your Inbox
2. How to disable the Outlook virus warning when doing a mail merge
3. How To Reset The Nickname And Automatic Completion Cache
4. How to recover deleted items
5. Outlook is having intermittent problems connecting to Exchange

Outlook Error Messages

1. Error: " Task 'Microsoft Exchange Server' reported error (0x8004010F) : 'The operation failed. An object could not be found.'"
2. Error: When you view an e-mail in Outlook 2003, the e-mail is blank
3. Error: "The name could not be resolved. The server containing the Global Address list
   is no longer available."
4. Error: "The specified default store could not be opened..."
5. Error: "Your Microsoft Exchange Server is unavailable" - Testing Connection to Server
6. Error: "Your Microsoft Exchange Server is unavailable" - port 135 is blocked
7. Error: "4.4.7 Non-Delivery Message"
8. Error: "A system component, RPC, required by Outlook to connect to the email server is not configured properly"

Mobile Devices (Blackberry, GoodLink, ActiveSync)
Blackberry Enterprise Server:

1. Blackberry Enterprise Activation
2. Blackberry Enterprise Activation for your Blackberry Connect Device
3. Interpreting BES Statistics from your Online Control Panel
4. During Activation you receive the following error: "An error has occurred. Please contact your system administrator"
5. Unable to accept or decline meeting requests on your handheld
6. When trying to send an email on your handheld, your receive an error stating "Service Blocked"
7. How to wipe your handheld
8. Enterprise Activation steps to replace your BES enabled device with a new device

Good Messaging Server (formerly GoodLink Server):

1. Populating your sub-folders
2. Reprovisioning your handheld
3. Make your Treo vibrate for reminders
4. Make the LED blink when a new message is received
5. Enabling the Palm Contacts

Other

1. If you are unable to send to users within your own domain, you may require a Split Domain setup
2. A new mailbox user does not show within the Outlook address book
3. How to troubleshoot network latency
4. How to forward e-mail to your 123Together Exchange mailbox from your existing mail server
5. Setup SPF (Sender Policy Framework) Record for your domain

D. Tips & Tutorials on using Microsoft Outlook with your Exchange Hosting mailbox:

1. Import and Export from/to a .pst (Personal Folder File) file
   A) Import previous Contacts, Calendar and Mail folders into your new Exchange Mailbox
   B) Export current Contacts, Calendar and Mail folders to a .pst file
2. Enable basic SPAM Filter in Microsoft Outlook 2003
3. Schedule shared Resources (Conference Rooms, vehicles, A/V Equipment)

Delegate access to co-workers, administrative assistants, etc. This is a two step process:
A) Owner's Outlook: Give Permissions To Delegate for Mail

1.  Or Calendar Folders
   B) Delegatee's Outlook: Access Another User's Folder In Microsoft Outlook 2002 (XP)
2. Creating Distribution Lists
3. Change your "From" Address on outgoing e-mails
4. Create & manage Contacts, Calendar, Journal, Notes & Tasks in Public Folders
5. Open another users folders (User must be part of your organization)
6. Save your Exchange mailbox password in Outlook 2003

1. Use rules with aliases to automatically organize incoming e-mail
2. Unable to Send/Receive email due to exceeding mailbox size limit

Windows Sharepoint Services

1. Sharepoint - Getting Started Guide
2. Sharepoint - Video Tutorials
3. Sharepoint - Demo

1. Info on Maximum Message Size & Number of Recipients
2. Check your PC for viruses and spyware - free tools
3. Remove Duplicate items from Outlook - Contacts, E-mails, Notes, Tasks, Appointments
4. Customer Support wants to share your desktop for troubleshooting via eBLVD